Junior Customer Success Representative

Team: Customer Success | Reports to: CS Lead Location: Fully remote, globally distributed Level: Entry-level / early-careerAbout Mission InboxWe are a B2B email infrastructure platform built for businesses that treat deliverability as a competitive advantage. More than 80 million emails leave our servers every month, and that number keeps climbing.We are early-stage but cash-flow positive and profitable. That means you get the energy and ownership of a startup without the survival anxiety that usually comes with it. Every hire moves the needle directly. There is nowhere to hide, and that is the point.Read This Part CarefullyThis is not an easy job, and we are not going to pretend otherwise.Customer Success is the backbone of Mission Inbox. CS is not a side function that answers tickets and forwards bugs. It is the connective tissue between our customers, our product, and our roadmap. When a customer succeeds or churns, it runs through this team first. That comes with real weight.If you want a quiet, narrowly-scoped support role, this is the wrong listing. If you want to break into the startup world from the single best seat in the building, where you touch support, product, quality, and documentation in the same week, keep reading.What You Will Actually DoThis role spans four areas. You will rotate through and eventually own pieces of all of them.2. Platform QA3. Product Direction4. Knowledge Base Creation Customer SupportBe the first human a customer talks to when something is unclear, broken, or on fireResolve deliverability, configuration, and platform questions with speed and accuracyManage conversations in Intercom and turn one-off questions into reusable answersUse the product the way customers do, then break it on purposeCatch bugs, edge cases, and confusing flows before customers hit themFile clear, reproducible reports that engineering can act on without a back-and-forthSit closest to the customer, which makes you a primary input to the roadmapSurface patterns from support conversations: what confuses people, what they ask for, what they almost churned overTranslate raw customer signal into product feedback the team can prioritizeBuild and maintain the documentation, guides, and help content that scale our answersTurn every recurring question into an article so the next customer self-servesTreat the knowledge base as a product, not an afterthoughtWho This Is ForYou will thrive here if youAre early in your career and hungry to learn fastLike ownership and discomfort over comfortWrite clearly and think in systemsAre curious about how software actually worksWant startup experience at a company that is already profitableThe Growth CeilingWe are not offering you an entry-level box to sit in. We are offering a launchpad.CS is where you learn the entire business: the product, the customer, the economics, and how decisions actually get made. People who master this seat go on to run things.For proof, look up the chain. Our own CEO started his career as a Customer Success rep and went on to build and exit companies. The seat you are applying for is the same one that taught him how a business actually works. We are not promising you the same outcome. We are telling you the ceiling is high and the path is real.RequirementsWhat We Look ForRequiredStrong written communication. You will live in writingGenuine curiosity and a bias toward figuring things out yourselfComfort with ambiguity and a willingness to own outcomes, not just tasksFluency in English (written and spoken)Nice to haveExposure to SaaS, email, marketing, or technical productsAny experience that proves you can teach yourself a complex toolSpanish/Portuguese is a plus given our distributed teamNo specific degree or years of experience required. We index on judgment, drive, and clarity of thought over credentials.BenefitsHow We WorkFully remote and globally distributed. We hire for talent, not timezoneHigh leverage, high trust. You get real responsibility earlyProfitable and stable. Startup pace, without the funding-cliff fear

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