Service Planner Guwahati

Job DescriptionAbout the Role:The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholdersJob ResponsibilitiesDevelop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)Support digital transition and maintain the accuracy of consumption, TOS, and service dataCoordinate with IT for new users or device-related issuesEnsure error-free documentation and adherence to the ticket-based callout processOrganise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaintsPrioritise planning to reduce service backlog and ensure On-Time deliveryLiaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issuesTrack technician-wise productivity, efficiency, and service delivery KPIsMaintain and report the SOS daily, weekly, and monthly, including GSS SOSProvide regular updates on backlogs, critical issues, ageing profiles, and complaint trendsAssist AOM/OM/ABM/BM in monitoring field KPIsCoordinate with Sales and Operations for technician routing, slot availability, and routine adjustmentsRaise unresolved issues to next-level management for resolutionEnsure leave planning and service continuity without disruptionKey Result AreasOn-time Service PlanningData AccuracySCP UtilizationSchedule AdherenceReporting & AnalysisCross-Team CoordinationCompetencies (Skills Essential To The Role)Detail OrientationPlanning & OrganizingAnalytical ThinkingCustomer FocusNegotiation SkillsEducational Qualification / Other RequirementMinimum graduate, with 0-1 years of relevant experienceBasic computer skills required (advanced proficiency is a plus)Knowledge of MS-Office/G-SuiteWhat can you expect from RPCI?Our Values Lie At The Core Of Our Mission And Vision. We Believe That Its Our People Who Make Our Company What It Is. We Believe InServiceRelationshipsTeamworkResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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